Quality & Supply System
How we qualify manufacturers, control specifications, inspect before shipment and handle non-conformance.
1. Approved Supplier Program
Manufacturers are approved per product family, not in general. Approval covers production capability for the specified product, material sourcing, available test documentation, export packing and responsiveness. Approved suppliers are re-evaluated on delivery performance and inspection results.
2. Quality requirements in writing
Every order is backed by a written specification: dimensions and tolerances, material grade, finish or colour, marking, packing and labelling, and the documents to be supplied. Samples are approved before first production where the product or buyer requires it.
3. Pre-shipment inspection
Before loading, goods are checked against the agreed specification — typically dimensions, appearance, quantity, packing and marking — with photographs and an inspection record. Where required, inspections can be performed by an independent third party chosen by the buyer.
4. Documentation control
Data sheets, test reports and declarations come from the manufacturer that produced the goods and are matched to the product shipped. We do not re-label third-party reports as our own, and we state clearly when a requested document does not exist.
5. Packaging standards
Packing is agreed per product: edge protection for boards and grating, palletisation and stretch-wrapping, labelling by project area where useful, and container loading plans.
6. Non-conformance handling
If goods do not match the specification, the case is recorded with evidence, the root cause is agreed with the manufacturer, and replacement, rework or credit is settled according to the order terms.
7. Supplier re-evaluation
Inspection results and non-conformances feed back into supplier approval. Repeated issues lead to corrective actions or removal from the approved list.